Computer Support and Help Desk
Wes Wooten, Computer Technical Support Supervisor
Jason Bratton, Senior PC Technician
PCC Faculty and Staff HelpDesk is the central interface for problem reporting, tracking, and providing problem determination and resolution services. Computer Support provides effective means to answer questions and to resolve technical issues by funneling all issues through a central point of contact.
Pitt Student HelpDesk provides our students with assistance connecting to and navigating all of our Distance Learning technologies, as well as curriculum software support issues
Contacts:
- Faculty and Staff
- Email at helpdesk@email.pittcc.edu (Pitt Helpdesk in GroupWise)
- Phone: 493-7487, Pitt HelpDesk provides the knowledge and support needed to maintain an efficient computing environment.
- Students
- Email at shelp@email.pittcc.edu
- Phone: 493-7573.
The Pitt HelpDesk is the centralized work management center for IT related issues to include all of the OITS’s departments. This enables effective communication and the ability to document all actions taken for consolidated tracking and documentation of all IT related requests and provides the customer with a single point to of contact for real-time status of tickets.
Comprehensive computer support for PCC. This includes:
- Alerts dealing with the OITS infrastructure and keeping PCC updated on status of services.
- Infrastructure and Administrative Computing support at Service Levels 1-2
- Enterprise Approved Applications Issues such as Datatel, Groupwise, and Microsoft Office.
- Project Management for Tier Service Level 4 requests
- Help Desk and supporting service levels 1 - 4 requests
- Maintenance of OITS Service and Operations Level Agreements
- Inventory control, refreshment of IT equipment , and computer labs for student and faculty use
- NCIH Equipment Maintenance
- Daycare Video Equipment Maintenance
- Tutorials/FAQ/OITS
Provides unique IT services for individual departments who have a Service Level Agreement
Manages purchases of PC's, peripherals, servers, and campus-wide licenses
Provides management of desktop anti-virus and windows software update services servers.
Responsible for the maintaining the policy on Standard PC configurations and exception approvals.
Responsible for Mass Communication tools
Delivers training to PCC audiences to facilitate access to PCC data systems, enhance staff productivity, improve IT security, and impart skills to protect our users and IT resources.
Information Technology Refreshment Policy
