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Student Complaints Policy

Students are encouraged to resolve issues at an informal level by discussing the concern with the other party identified as causing or contributing to the complaint. If the issue/complaint is not resolve at the informal level – no later than 3 business days after the alleged incident – a written statement of the complaint should be filed with the Office of the Vice President for Student Development Services. Students are required to report these grievances to the Assistant Vice President of Student Development & Community Standards via the Student Complaint Form. If the Student Grievance Procedure/Due Process is followed as indicated below, the Office of the Vice President for Student Development Services will respond in writing to written student complaints within 10 business days.

Student Grievance Purpose and Procedure

Purpose

The purpose of the student grievance procedure is to provide a system to channel student complaints against faculty, staff (support and administrative) or students concerning the following:

1. Alleged discrimination on the basis of age, sex, race, disability or other conditions, preferences or behavior, excluding sexual harassment complaints.

2. Sexual harassment complaints should be directed to the Office of the Vice President for Student Development Services. The student sexual harassment grievance procedure is covered in the PCC Employee Manual. Copies of the procedure may be obtained from the Office of the Vice President for Student Development Services.

3. Academic matters, excluding individual grades except where the aforementioned conditions apply.

Procedure (Student - Faculty/Staff)

Step 1. The student must go to the instructor or staff member where the alleged problem originated, except complaints of sexual misconduct, harassment and/or assault (refer to Title IX Policy). An attempt will be made to resolve the matter equitably and informally at this level. The conference must take place within three (3) working days of the incident which generated the complaint.

Step 2. If the complaint is not resolved at the conference with the instructor or staff member, the student should meet with the faculty or staff member’s direct supervisor within three (3) working days after satisfying Step 1. As part of the effort to resolve the issue, the supervisor will consult with the accused in an effort to resolve the complaint.

Step 3. If the complaint is not resolved at the conference with the direct supervisor, the student may file a written grievance to the Assistant Vice President of Student Development & Community Standards via the Student Formal Complaint Form. The completed grievance form must be submitted within three (3) working days after satisfying Step 2. As part of the effort to resolve the issue, the Assistant Vice President of Student Development & Community Standards or Vice President for Student Development Services will begin the investigation process, which will include any bystanders and those alleged to be involved.

Procedure (Student - Student)

Step 1.  The student must meet with the student with whom the alleged problem originated, except complaints of sexual misconduct, harassment and/or assault (refer to Title IX Policy).  An attempt will be made to resolve the matter equitably and informally at this level.  The conference must take place within three (3) working days of the incident which generated the complaint.

Step 2.  If the complaint is not resolved at the informal conference between the students, the student should submit a grievance to the Assistant Vice President of Student Development & Community Standards via the "Student Formal Complaint Form" (https://cm.maxient.com/reportingform.php?PittCC&layout_id=1) explaining in detail the reasoning for the submission within three (3) working days after satisfying Step 1.  As part of the effort to resolve the issue, the Assistant Vice President of Student Development & Community Standards or Vice President for Student Development Services will begin the investigation process, which will include any bystanders and those alleged to be involved.

Step 3.  If the complaint is not resolved after the investigation is complete, the complaint may be moved to a Judicial Review Board hearing, but is not guaranteed. This decision will be made within the Office of the Vice President of Student Development Services. If granted, the Board's decision is considered final.

For more information, please contact:

Jasmin L. Spain, M.Ed.
Assistant Vice President
Student Development & Community Standards
Telephone: 252-493-7769
E-mail: jlspain@email.pittcc.edu